Privacy policy

Our commitment to your privacy 

Arise and Glow (ABN: 12 696 482 872) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your personal information. 

 

Information we collect 

We collect personal information that is necessary to provide our products and services to you, including: 

  • Name and contact details (email address, phone number, delivery address) 

  • Payment information (processed securely — we do not store card details) 

  • Order history and purchase preferences 

  • Device and browsing information when you visit our website (via cookies and analytics tools) 

  • Communications you send to us 

 

How we use your information 

We use your personal information to: 

  • Process and fulfil your orders 

  • Send order confirmations and shipping updates 

  • Respond to your enquiries and provide customer support 

  • Send marketing communications (only where you have opted in) 

  • Improve our website and customer experience 

  • Comply with legal obligations 

 

Cookies and analytics 

Our website uses cookies and analytics tools including Google Analytics and Meta Pixel to understand how customers use our store. You can control cookie settings through your browser. By using our website, you consent to our use of cookies in accordance with this policy. 

 

Sharing your information 

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our store, including: 

  • Shopify (our eCommerce platform) 

  • Australia Post (for order fulfilment and delivery) 

  • Payment processors (Shopify Payments, PayPal, Afterpay) 

  • Email marketing platforms (for communications you have consented to) 

All third parties are required to keep your information confidential and use it only for the services they provide to us. 

 

Accessing or correcting your information 

You have the right to access and correct the personal information we hold about you. To make a request, contact us at hello@ariseandglow.com.au. We will respond within 30 days. 

 

Contact us 

For any privacy-related questions or concerns, contact our Privacy Officer at hello@ariseandglow.com.au.