Refund policy


Return and Refund Policy 

Last updated: 20 April 2026 

 

Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Change of mind returns 

We offer a 30-day change of mind return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a change of mind return: 

  • The item must be in the same condition as when you received it 

  • It must be unopened, unused, and in its original packaging with all tags attached 

  • You will need your receipt or proof of purchase 

  • Return shipping costs for change of mind returns are the responsibility of the customer 

Please note that for hygiene reasons, we are unable to accept change of mind returns on opened or used skincare products. This does not affect your rights under the Australian Consumer Law. 

 

Faulty or damaged items 

If your item arrives faulty, damaged, or not as described, please get in touch with us immediately at hello@ariseandglow.com.au. We will arrange a return label and offer you a replacement, repair, or full refund at no cost. Please inspect your order upon receipt and contact us within 48 hours of delivery if there is an issue. 

 

How to start a return 

To start a return, contact us at hello@ariseandglow.com.au with your order number and reason for return. Once your return is approved, we will provide you with instructions on how to send your package. Items sent back without first requesting a return will not be accepted. 

 

Returns should be sent to: 

Parcel Collect 10332 19836
Shop 1
100 Market St
Southbank VIC 3006

 

Refunds 

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note your bank or card provider may take additional time to process and post the refund. 

 

Contact us 

For any questions about returns or refunds, contact us at hello@ariseandglow.com.au. We aim to respond within 1 to 2 business days.