Shipping policy

Where we ship 

We currently ship within Australia and New Zealand through our online store.
Shipping rates for New Zealand are calculated at checkout via Australia Post.

If you are located outside Australia or New Zealand and would like to place an order, please get in touch with us and provide your shipping address. We can then provide a custom shipping quote and availability details.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the customer.

 

Shipping options and rates 

We offer the following shipping options at checkout: 

  • Parcel Shipping (2 to 6 business days) — $11.00 

  • Free Parcel Shipping (2 to 6 business days) — Free on orders over $70

  • Express Shipping (1 to 3 business days) — $15.00 

  • International Express Shipping (2 to 5 Business days) - Calculated at Cart
  • International Standard Shipping (4 to 7 Business days) - Calculated at Cart

 

Processing time 

Orders are processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. 

 

Tracking your order 

Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking number. You can track your order at auspost.com.au. 

 

Delivery issues 

If your order has not arrived within the estimated timeframe, please first check your tracking number. If you are still experiencing issues, contact us at hello@ariseandglow.com.au, and we will investigate with Australia Post on your behalf. 

 

Lost or damaged parcels 

If your parcel is lost or arrives damaged, please contact us at hello@ariseandglow.com.au within 7 days of the expected delivery date. We will work with Australia Post to resolve the issue and, where appropriate, arrange a replacement or refund. 

 

Incorrect address 

Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at hello@ariseandglow.com.au before your order is dispatched. 

 

Contact us 

For any shipping enquiries, contact us at hello@ariseandglow.com.au. We aim to respond within 1 to 2 business days.